Last updated August 31, 2023

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Important Consideration

Our aim is to keep you happy with the product. You are free to ask us any number of questions, get closeup images, textures etc. Also, colors are tricky subject due to media on which they are conveyed (monitor screens), different monitor produces same image in different color, Images shot under studio lighting will not be same in sunlight, will look different in brightly colored room etc. So, please ask as many questions/photos as you want before making your purchase. Based on above facts, color may vary slightly from what you see on website. Therefore, it cannot be made as basis of return. (unless we sent you wrong color).

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Returns 

• ​​Please report to us within 15 days of delivery.

• Items should be in the original packaging and not used.

• Returns for customized lights & bigger pieces (15.5" size and above) are not accepted.

• The buyer is responsible for the return shipping costs.

• Any request raised after this initial window will need approval and mutual consent. However, our decision on the matter will be final and binding and cannot be disputed.

 

Exchanges

• We don't accept exchanges. 

 

Refunds

• Refund will be issued on receipt of return product in its original condition. Please do not use the product if you would like to return the same.

 

Exceptions   

The following items cannot be returned or exchanged:

• Custom made pieces

• 15.5" and above sized pieces are non-returnable  

• Seconds  

• Items that are agreed upon for No return prior to sale

  

Questions

If you have any questions concerning our return policy, please contact us at: +91 903-65-385-03 or sales@naayastudio.com

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